This story of excellent customer service continues to get better. As in most cases, it took real team work to make this such a success story. We want to acknowledge Nick DeRossi’s and Keith Harcrow for their personal commitment to ensure we met the delivery schedule that was promised. The  Londonderry warehouse team had already left for the day, so Nick and Keith rolled up their sleeves and personally pulled and shipped the order - well after 6:00 p.m. Great job Nick and Keith!

Please read the attached email from Jerry Hatz of Pro-Tech, in recognition of excellent customer service provided by Linda Brigham last Thursday. Great job Linda!

From: Jerry Hatz [mailto:jerryh@protechmn.com]
Sent: Friday, August 21, 2009 7:05 AM
To: Garret Shepard
Subject: FW: Order Acknowledgement for 1302224 VERBAL JERRY

Hi Garret,

I wanted to take a minute and let you know that yesterday we were quoting a quick turn order (12-layer .182” thick 5 oz copper) for one of our newest customers which require “Heavy Copper” which is usually difficult to get.

I called Linda and it appeared that there was not inventory of .016” 3/3, but she did eventually locate some inventory on the east coast. We were able to quote this part to our customer and at 3:50 PM central time (4:50pm eastern) we were given the OK to start this order.

I called Linda immediately to try to get this material on a plane yesterday because if we could not get material in house today 8-21-09, we would not be able to meet our customers dock date and would have lost this order.

Linda immediately contacted the warehouse with the .016” 3/3 and was able get it shipped out with only minutes to spare.

We are extremely pleased with Insulectro’s responsiveness and support for this material order. This is the type of customer service that helps makes us successful.

Jerry D. Hatz
Director of Sales/Engineering
Pro-Tech Interconnect Solutions
jerryh@protechmn.com
sales@protechmn.com
Office: 952 442-2189
Fax: 952 442-2472

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